For the third time, the Center for Family Support has been accredited as an organization with Person-Centered Excellence by the Council on Quality and Leadership, a leader in working with human service organizations to define, measure, and improve the quality of life for all people, especially those with intellectual and developmental disabilities.

“We’re ecstatic to obtain the CQL accreditation for the third time,” said Barbara Greenwald, CFS Chief Operating Officer. “I’m so proud of how we found ways to deliver individualized support to all our participants during a difficult few years. During the pandemic we continued to come up with innovative solutions that ensured individuals remained healthy, safe, and connected to their community.”

CQL Accreditation requires organizations to do a deep dive into all of their systems and practices. After months of preparation and years of challenging work since the last accreditation, CQL evaluators spent a week with CFS, conducting focus groups with participants, families, and staff; visiting programs and residences; and reviewing our procedures and protocols. The accreditation process evaluates organizational practices and determines how data is used to inform and drive agency-wide decision-making.

The relationship with CFS and CQL goes back for many years, with CFS becoming the first accredited organization in the New York City area in 2013. This accreditation – which lasts four years – reaffirms CFS as a leader in person-centered models of support.

“The certification process is a great way for us to review our policies and procedures,” said Joanne Cropper, Director of Training and QI at CFS. “Feedback from our stakeholders and the CQL team helps us enhance our supports and re-set our priorities.”