Job Title: Residence Manager
Department: Residential
Reports to: Assistant Director of Residential Services


Minimum of High School Diploma or Bachelor’s degree in Health and Human Services or related field. Three to five years experience in the field of Developmental Disabilities with, at least, one year experience in program supervision.


The Residence Manager will oversee the daily operation of his or her assigned residence; including providing direct supervision of Direct Support Professionals (DSPs); ensuring individuals receive quality supports; managing budget and overseeing and managing the day-to-day operations/systems critical to the smooth running of the program.


  1. Responsible for coordinating, implementing and evaluating individual program plans and maintaining records in compliance with OPWDD and state/federal regulations.
  2. Hire, train and supervise DSPs in completion of job responsibilities.
  3. Responsible for the orientation and evaluation of residential staff. (i.e., progressive discipline and staff development) as well as securing records confidentially.
  4. Responsible for the implementation of all policies, procedures and programs of the facility and CFS in accordance with OPWDD regulations and guidelines.
  5. Attend, participate and monitor/review all team meeting, including Interdisciplinary, Individual Service Plan and clinical meetings.
  6. Attend and participate in agency standing committee meetings, training and assigned activities outside of the residence.
  7. Ensure timely submission of required paperwork including payroll, Res Hab, Incident Reports/Investigations, etc. (Use Manager’s Weekly Report to ensure systems are monitored).
  8. Ensure residence physical plant is maintained and meets regulatory requirements.
  9. Must complete and ensure that all staff complete mandatory training (i.e., SCIP, AMAP, CPR/First Aid, Corporate Compliance, Choking Prevention, etc.) in a timely manner.
  10. Models and performs all aspects of participants’ program plans and ensures staff understand and implement each individual’s plan as written using a Person Centered approach.
  11. Is on call to respond and address emergencies, including incidents, safety hazards and staffing issues.
  12. Facilitates communication with the day programs and related work sites to enhance comprehensive case management.
  13. Reviews documents on Therap, including checklists, t-logs and medical information on a daily basis and addresses problems as they arise.
  14. Conducts record reviews in order to ensure compliance and identify potential problems to be resolved. Communicates information to relevant parties, including the Assistant Director, Director, MSC, BIS, etc.
  15. Develops and maintain relationships with family members/advocates of the individuals and addresses concerns as they arise.
  16. Work schedule and location are subject to change based on the needs of the department.
  17. Performs other related duties assigned by your supervisor.


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