Job Summary:
Under the supervision of the Director of Quality Assurance, the Senior Incident Management Coordinator & Specialist shall participate in program evaluation activities as well as oversee NY and NJ incident management and the application of all relevant standards, policies and regulations.

Essential Responsibilities:

  • Provide ongoing oversight, direction and support to the NJ QA Incident Management Coordinator.
  • Ensure the thorough investigation of all NY & NJ incidents and allegations and assist in the determination of findings and recommendations.
  • Will be required to conduct investigations in NY and NJ.
  • Will oversee incident management functions in NJ, when the NJ Incident Management Coordinator is unavailable.
  • Chair the NY Incident Reporting Committee and serve as a back-up to the chairperson of the NJ Incident Reporting Committee. In addition, participate in agency committees and quality improvement activities.
  • Manage the NY and the NJ incident reporting databases and DOMO maintenance, as it relates to incidents and investigations.
    Required to provide QA On-Call assistance in NY and NJ.
  • Provide ongoing training of Supervisors, Managers, Assistant Managers and Direct Support Professionals around NY and/or NJ incident reporting/investigation regulations.
  • Participate in NY internal auditing and technical assistance.
  • Respond to requests from government agencies.
  • Travel within New York metropolitan area and New Jersey is required.

Preferred Education, Training and Experience:

  • Bachelor’s Degree in social work, psychology or related field preferred.
  • Extensive experience (at least 5 years) in the field of developmental and intellectual disabilities, including at least 3 years of supervisory experience.
  • Extensive knowledge of OPWDD, Justice Center and DDD incident management policies and regulations.
  • JC/OPWDD certified investigator.
  • Extensive knowledge of New York regulations, codes and policies related to individuals with developmental and intellectual disabilities.

Qualified candidates are encouraged to send resume and cover letter to Radhina Hernandez at

NY Job Application link:

NJ Job Application link: