At the Center for Family Support, we are committed to working with individuals and their families to ensure they are supported in a way that enables individuals to grow and thrive while feeling safe.
At times through the course of services an individual may have a concern regarding an aspect of their programing that does not rise to the level of an objection. Examples of this may include desire to have a specific goal/staff support provided in a different manner, desire to change time of programing activity and a number of other items. These concerns are often best addressed through open communication with the individual and their program planning team as this is the group with the greatest opportunity to make program level change.
The most effective way to have your concern addressed is to work with staff who works directly with the supported individual or their supervisor. You can also complete the Support and Services Feedback form with your concerns and your submission will go to the Program Director. You can review the “Informal Procedures for Addressing and Individual Grievance” in the CFS Grievance Policy and Procedure and also review the policies for New Jersey and Self Direct Supports.
If you have already tried to find a solution using that process and were unsuccessful or if you feel they are not able to address your concerns, please contact the below program directors:
NY Residential – Tranet Hymon
- T: 212.629.7939 x339
- E: thymon@cfsny.org
NY Community – Diana Collins
Self-Direction – Jennipher Solis
NJ Day Program – Gavin Gear
- T: 201.678.0370
- E: ggear@cfsny.org
NJ Residential – Lisa Roman
- T: 201.262.4021 x 528
- E: lroman@cfsny.org
You can also submit concerns directly to the Chief Program Officer Linda Schellenberg.
- T: 212.629.7939 x217
- E: lschellenberg@cfsny.org
You are also entitled to submit an official grievance with the Center for Family Support. You can review the Grievance Policy and Procedures here. Responses will go directly to the Director of Quality Assurance.
Once a grievance has been made to the Director of Quality Assurance, the DQA brings the concern to appropriate members of the Senior Leadership Team to meet and compose a formal response, including any changes that will be made. The formal response from the Senior Leadership Team is given to the individual or other party submitting the formal grievance.
Be advised that this starts a formal due process which may result in significant service changes, including terminating services, program or placement changing, and residential discharge.
You may also find other contacts for submitting grievances located at the bottom of the Grievance Policy and Procedures.
