Grievance responses will go directly to the Director of Quality Assurance. Once a grievance has been made to the Director of Quality Assurance, the DQA brings the concern to appropriate members of the Senior Leadership Team to meet and compose a formal response, including any changes that will be made. The formal response from the Senior Leadership Team is given to the individual or other party submitting the formal grievance.
Be advised that this starts a formal due process which may result in significant service changes, including terminating services, program or placement changing, and residential discharge. If you instead prefer to make your concerns known to the Program Director, please use the Support and Services Feedback form. Before submitting you may review the New York, New Jersey, and Self Directed Supports policies related to grievances.
